The Impact of Artificial intelligence on employee performance through mediating role of HRD practices.

Abstract

Pakistan's banking and service sectors are putting efforts to change their traditional manual sides of operations into the installation and use of technologies, machines and computer devices. To achieve goals and more fruitful results, organizations prefer to invest their capital to Artificial Intelligence technologies. Therefore, this study aims to observe the perception of employees working in the banking sector of Pakistan to explore the impact of Artificial Intelligence (AI) that influences Employee Performance where HRD Practices mediate the both. This study used the quantitative approach of research and data has been tested and analyzed using the software tool SPSS, where 380 total respondents participated. The respondents of this study were the banking employees of region Pakistan’s four cities, Rawalpindi, Islamabad, Lahore and Mandi Bahauddin. The results show that Artificial Intelligence has a significant positive relationship with Employee Performance and HRD Practices where HRD Practices plays a role of a moderator among the other two variables. Artificial Intelligence helps to enhance Employee Performance and HRD Practices mediates the relationship of Artificial Intelligence and Employee Performance.