The The Outcome of Work-Family Conflict on The Contextual Performance of Aircrew: The Mediating Role of Emotional Exhaustion

Abstract

The study's objective is to investigate the outcome of work-family conflict on the contextual performance of aircrew in Pakistan. The aviation industry is unique in that it simultaneously influences the tourism and hospitality industries and significantly incorporates passengers’ safety, which is directly related to aircrews’ performance output. Therefore, this study has applied the role theory to identify the relationship between emotional exhaustion, work interference with family, and family interference with the aircrew's contextual performance. Furthermore, the mediating role of emotional exhaustion in this relationship is also determined. Methodology: A self-administered questionnaire was distributed among the aircrew of all four airlines in Pakistan and we received 418 valid responses. The authors used a convenience sampling technique for the data collection. Findings: Although there were 418 valid responses, the authors found a positive and significant impact of work interfering with family and emotional exhaustion with contextual performance. However, there is an insignificant relation between family interference work and contextual performance. A positive association between work interfere with family and family interfere work with emotional exhaustion was also established. Furthermore, emotional exhaustion mediated the relationship between work hindering family and contextual performance, whereas this mediating effect is insignificant for the relationship between family interfere with work and contextual performance. These results follow previous studies and play a significant role in enhancing the understanding of factors affecting job outcomes so that managers can take preventive measures to improve job performance. Practical Implications: Managers should improve work-family balance by reducing interference of work with family. Managers must watch the increasing emotional exhaustion and arrest it before it hinders the aircrew's contextual performance. Measures taken to improve WIF and FIW will also assist in reducing emotional exhaustion, which is also an antecedent of reduced contextual performance. Originality: This study provides new insights into the importance of work-family conflict, emotional exhaustion and contextual performance. The conceptual model developed and tested is the first of its kind in Pakistan, to our knowledge, and contributes to both theory and practice.